Frequently Asked Questions
What is the main goal of the game?
Every room has a main end. You have reached this through collecting information, opening locked items, finding the context of the surrounding objects before the 60 minutes is up.
How many people to a room?
What if I show up late?
If you’re late to game, game time will be adjusted down to meet scheduling requirements.
If you’re more than 15 minutes late more you will have to reschedule the game.
Can we ask for help during the game?
You cannot ask, but you can be given some if it’s needed. There are cameras in the room, so the game masters can follow your actual gameplay and if you are really stuck, they can help up to 3 times maximum per group.
Do we need any knowledge of the English language to play?
No, our games are totally independent of any languages.
Do we need special equipment or clothing to play?
No, you don’t need any special equipment.
What is the recommended age group of the game?
All ages are welcomed. Below 14 years with parent or guardian.
What's the time limit for a quest?
You have 60 minutes to complete the game
Any specials for your birthday?
If you have a group of 4 or more with the birthday person the birthday person is free. Must have proof / Id. Only good on the day of your birthday. The Birthday discount must be scheduled in advance as a Private Event Only for at least 4 people. The discount cannot be used in or apply to a shared event. Please call us for reservations.
If I have a paid booked reservation for a game event, would I be able to get a refund at my check-in and MQL charge each individual player in my group?
Unfortunately in our game events we cannot refund and recharge individual game players for a scheduled reservation. Any extra or additional players would be able to pay at the location.
What are the available payment methods?
Credit Cards are used online, or you can pay cash at the location.
Is there a minimum age to participate?
Yes. 7 years old. If 7-13 years old, you will need a chaperon.
Is a damage waiver required for players under 18 (playing by themselves)?
Yes, you will complete your waiver prior to playing your escape game.